Support > Preowned

 

Receive trade-in value on most preowned Transparent products purchased from a source other than a Transparent dealer that equals or exceeds their purchase price.

Until July 1, 2020, we will waive the upgrade warranty fee on preowned Transparent products. We will drop ship Transparent upgrades directly to you and include a prepaid return shipping label so you can easily return your trade-ins to Transparent for credit against your upgrade purchases. Your upgrade product will come with a full warranty.

  • With future upgrades, you will compound your Transparent interest by retaining most of the original full retail value in the trade-in process.
  • If you change components, Transparent REFERENCE level and above products receive free recalibrations and reconfigurations.


If you own a current technology Transparent product, you can upgrade to the next performance level or higher. If you own an older technology Transparent product, until July 1, 2020, you can either opt for a technology upgrade to the same performance level and receive generous trade-in value, or you can jump to the next performance level and get the benefit of a double upgrade and much greater trade-in value.

Call us at 207.284.1100 for details, or write to upgrades@transparentcable.com with your upgrade questions and system details. If you think you might be ready to get started with your Touch Free Transparent Upgrade, fill out the form below.

The Touch Free Transparent Upgrade program is currently available to US and Canada customers only.
International customers, please contact your local 
Transparent Distributor for assistance with upgrades. 

TRANSPARENT UPGRADE GUIDELINES
FOR THE US AND CANADA

Transparent Upgrades Are for Anyone Who Loves Music and Audio

Transparent introduced its upgrade program in 1987. Our original concept was to create an affordable, step-by-step pathway for our customers to satisfy their life-long pursuit of experiencing closer levels of musical realism through their home audio systems. The Transparent Upgrade Program has been a great success. Thousands of satisfied and loyal customers have travelled on their own upgrade pathways as they have pursued and explored the depths of their growing musical truths.

The Transparent Upgrade Program is designed to protect our customers’ original investments in Transparent by providing them with generous trade-in values for their cables and power conditioning products when they are ready to take the next step up in performance in their home audio systems.

Our Goal Is to Get Each Customer on the Right Path to Musical Ecstasy

Transparent understands that everyone’s journey toward musical ecstasy is unique. Transparent and our dealers want to create a pathway that fits each customer’s audio system and listening environment while accounting for personal priorities, timelines, and budgets. We realize that such decisions can’t be made by making a selection and putting it in your “cart”. Please feel free to give us a call at 207.284.1100, “Chat” with us on our website, or talk to your Transparent Dealer about your upgrade possibilities.

How Transparent Upgrades Work

Until July 1, 2020, preowned cables purchased from a source other than a Transparent Dealer qualify for upgrades without any additional fees. The usual fee to upgrade preowned Transparent Cables without a warranty is approximately 15% of the original retail price of the trade-in cable. Products purchased new or preowned from an Authorized Transparent dealer are eligible for the Transparent Upgrade Program without additional fees.

Each upgrade must be a product category for product category and pair for pair or item for item upgrade. If you own an older technology Transparent product, until July 1, 2020, you can either opt for a technology upgrade to the same performance level and receive generous trade-in value, or you can jump to the next performance level and get the benefit of a double upgrade and much greater trade-in value. Upgrading entry-level products, such as LINK Interconnects, WAVE Speaker Cables, Performance Digital Cables, and Performance Power Cords, requires 2 performance level steps to upgrade. PowerBank 2, PowerBank 6, PowerWave and PowerWave X Power Conditioners are upgradeable to REFERENCE and above Power Conditioners. At this time, PowerBank Power Conditioners are not upgradeable to PowerWave Power Conditioners.

 UPGRADE EXAMPLES
NO Wave Speaker Cable, 8-Feet > MusicWave Speaker Cable, 8-Feet
YES Wave Speaker Cable, 8-Feet > PLUS Speaker Cable, 8-Feet
WHY Wave Speaker Cables require a 2-performance level upgrade.
NO PLUS RCA, 1-Meter > Balanced PLUS, 1-Meter
YES PLUS RCA, 1-Meter > Balanced SUPER, 1-Meter
WHY Upgrades must be at least 1-performance level or higher.
NO SUPER RCA, 25-Feet, Full Trade-In Value > ULTRA RCA, 2-Meter
YES SUPER RCA, 25-Feet, at 2-Meter Trade-in Value > ULTRA RCA, 2-Meter
WHY Longer to shorter cable upgrades receive a trade-in value for the longer cable that is
equal to the trade-in value of the shorter desired length.
NO SUPER RCA, 1-Meter > SUPER RCA, 25-Feet
YES SUPER RCA, 1-Meter > ULTRA RCA, 25-Feet
WHY Upgrades must be at least 1-performance level or higher.

 

How to Start the Transparent Upgrade Process

Call or email Transparent or your dealer, or fill out the form above these guidelines.

Transparent or your dealer will send you the desired upgrade cable immediately upon receipt of your payment if the cable is in inventory along with a prepaid return shipping label to return your trade-in cable for credit. For custom and cables in the Reference and OPUS Series, shipment could be delayed by as much as 15-business days.

Transparent or your dealer will issue an upgrade credit directly to your original form of payment for the trade-in cable upon receipt provided the cable is in good condition with only normal signs of wear and tear and the returned cable is as represented at the time the upgrade order was placed. Transparent or your dealer must also receive trade-in cables within 10 days from your receipt of the upgrade cable to be able to issue full trade-in credit.

If you would like to discuss your upgrade options or verify upgrade costs, please do not hesitate to call us at 207.284.1100. 

If you are ready to take the next step with your upgrade, link to the UPGRADE REQUEST FORM.

 

 

We will be happy to assist you with your upgrade request.